Data Sources
Connect docs, tickets, presentations, past help centers and more into a living, citable knowledge engine.
Autopilot
Respond to users instantly
Automate resolutions that delight customers while following your brand voice and guidelines.
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Build
Assemble the agent: what it knows, what it can do, how it speaks.
Tools
Let your agent read customer and company information and give it the ability to act on it.
Protocols
Write plain-English playbooks for handling common scenarios like subscriptions, refunds, cancellations and more.
Tone
Set voice guidelines so every response sounds like your brand.
Guardrails
Ensure your agent doesn't take any missteps by outlining specific challenges or problem areas that it should avoid or handle with care.
Deploy
Go live across channels and languages with the right rules
Omnichannel
Respond to your customer via chat, email, SMS, and any other text-based channel.
Multilingual
Understands and replies in your customers' languages while keeping brand voice
Automations
Build rules to trigger proactive messages and actions from events and intent
Profiles
Create different chat experiences & rules for different customer personas and use cases.
QA & Insights
Constantly evaluate your agent's performance and ensure it is safe, traceable, and improving
Test mode
Test your agent in a controlled environment before rolling it out to your customers
Run history
Look at any conversation your agent has had with customers and understand its underlying thinking and resources to troubleshoot problems.
Evals
Evaluate your agent any time you make a change to it by giving it a battery of tests.
Audit
Continuously improve the performance of your agent with our analyst-in-a-box. Our analyst monitors your tickets to understand what changes are needed with your agent knowledge and configurations to attain higher deflection and accuracy.
Reporting
Track KPIs and trends across channels, intents, and profiles
Integrations
Connect Atlas with your existing tools.
See Atlas live on your data
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