Changelog

AI Launch Week, Day 5 🚀

🎫 Ticket management upgrades

Help center upgrades: making knowledge sharing simpler

We've added three new features to make your help center more effective and easier to manage. Here's what's new:

Advanced reporting features

We've added some powerful feature updates to Atlas's reporting capabilities. Here's what's new:

Customizations in chat, search and associations

We're excited to share some new features we've added to Atlas this week, all designed to make your customer support experience even better.

📢 Atlas Broadcast

We've just rolled out Broadcast - a powerful tool to send announcements instantly to your preferred group of customers. Here’s what you get with the latest release:

🔔 Slack Notifications for Tickets

We just made staying on top of your tickets even easier! You can now receive real-time Slack notifications when tickets are created, assigned, updated, or resolved—so you never miss an important update, even when you’re away from your laptop. Here’s how this helps you:

🎮 Atlas + Discord: Bringing structure to community support

Atlas now integrates with Discord, making it easy to manage support conversations without losing track of important messages. Whether you're handling public discussions, private requests, or structured forums, you can now bring all your Discord interactions into Atlas.

📩 Smarter Ticketing for Email & SMS

We’ve rolled out two powerful updates to make ticket management in Atlas even smarter—Auto Forward Detection and New SMS Settings.

Usability Upgrades

We’re rolling out a series of small but crucial upgrades to make Atlas smoother, faster, and more intuitive. Here’s what’s new: