Copilot

Give every agent an AI sidekick

Help your team reply faster and improve consistency with on-brand drafts and instant context.

How Copilot helps agents

Copilot assembles the customer's history, actions, and recent conversations into a short brief right inside the inbox.

On-brand drafts grounded in your knowledge with citations; edit or send in one click

Step-by-step guidance with approved actions and next steps

Wrap-up writes a concise summary, tags tickets and creates follow-up actions wherever required.

How does your team and business benefit from Copilot

AI handles retrieval, drafting, and checklists, keeping empathy, judgment, and overall control with the agent.

Context at hand and strong first drafts cut search time and shrink handle time across every query.

Suggestions follow your policies and tone, include citations, and reduce rework from inconsistent or outdated answers.

New hires ramp quickly with context briefs and guided playbooks, learning inside the inbox instead of weeks of shadowing.

See Atlas live on your data