Reports

Gain an understanding of user behavior by capturing initial insights and identifying emerging issues and concerns.

Leverage our intelligent workflow to enable modern support for your customers.

Track your first response times and all other response times.

Find out how well your agents are serving your customers through CSAT score tracking.

Get a side-by-side view of how each agent on your team is performing on response times and quality

Measure the number and status of your tickets over time so you can anticipate hiring and scheduling needs.

Determine how much effort your agents expend to solve tickets.

Track the most common issue types so you can resolve them systematically with product, process, or documentation improvements.

Measure the number and status of your tickets over time so you can anticipate hiring and scheduling needs.

Determine how much effort your agents are able to solve.

TPS reports: Get reports delivered directly to your inbox

Find out the location from which your customers are using your app

Track how often your app is being used over time

Find out which of your chatbot workflows are the most used

Determine how your customers are using your chatbot workflows

Keep track of which content is the most useful and where you need to add new content

Track your first response times and all other response times.

Find out how well your agents are serving your customers through article ratings.

Find out where your customers need the most help so you can create the articles that are most important to them.

Keep track of how effective your help center is by monitoring the number of tickets that are deflected from a human by an article.

See Atlas live on your data