Styling
Make your Help Center a part of your brand with custom name, appearance and domain.
Help Center
Cut your workload in half by giving your customers answers to their most common questions through a self-serve help center.
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Create and organize your articles
Make your Help Center a part of your brand with a custom name, appearance and domain.
Structure
Organize your Help Center into categories and articles with unlimited levels of hierarchy.
Synced blocks
Create blocks with content that can be reused throughout your Help Center.
Editor
Leverage our powerful, modern editor using slash commands, embeddable images, videos, iframes, and more. Explore over 30 different object types with which you can format your articles.
Customer Portal
Keep users updated on their ticket status for a better resolution experience.
Customer and Account tickets
Ensure you keep your users informed about the status of their tickets to provide them a satisfactory experience throughout the resolution process.
Customize forms per customer segment
Choose who you want to allow to view your help center using your customer segments (eg, Customers, VIPs, etc.)
Interact with customers
Find out how your customers are using your Help Center so you can always keep your content fresh.
Integrated chat
Use your Help Center as a means to resolve FAQs within the chat-bot experience.
Feedback
Get feedback and comments on your help center articles from your visitors.
Timeline events
Get customer timeline events when customers read articles or give feedback.
Session recording
Watch customer session recordings to improve help center usage.
Visibility
Show your customers articles that are bespoke to their needs.
Multiple Help Centers
Create Help Centers for distinct brands or products housed in one centralized workspace.
Private view
Choose who you want to allow to view your Help Center using your customer segments (eg, Customers, VIPs, etc.)
Segment level visibility
Choose who you want to allow to view each article and category using your customer segments (eg, Customers, VIPs, etc.)
Live Chat
Message and customize your interactions with your customers leveraging the most powerful chat in the industry.
Chatbot
Guide your customers through their journey by creating helpful and engaging chatbot workflows for any experience.
Widget menu
With your widget menu option, you can enable customers to take common actions by integrating apps, custom URLs & call back options
Customization
Style your widget to your brand guidelines and capture your users attention.
Mobile SDK
Our mobile SDKs allow you to load our chat widget into your mobile app.
Page & customer specific workflows
Create different paths in your chatbot workflows based on the page a user is on or the customer’s segment.
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