From Zero to IPO

Transparent pricing, no bait and switch. We stand by our commitment to clear pricing

Basic

$39

per seat, per month.

Try for free now

Ticketing
Chat
Email
Session Recording

Standard

$79

per seat, per month.

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Everything in Basic, plus

Advanced Ticketing
SMS, WhatsApp, and Slack
Custom Data
API Access
View bugs in timeline and sessions

Pro

$119

per seat, per month.

Try for free now

Everything in Standard, plus

CSAT
SLA rules
Routing rules
Rule-based chatbots
Customer portal
SSO/SAML

Enterprise

Custom

Transparent pricing, no bait and switch.

Contact Sales

Everything in Pro, and...

Custom Permissions
Audit logs
SSO / SAML
Enterprise-grade security

All features

Feature	Basic	Standard	Pro
Ticketing
Tags & tag groups	✓	✓	✓
Prioritize tickets	✓	✓	✓
Create template messages	✓	✓	✓
Schedule messages	✓	✓	✓
Transfer tickets	✓	✓	✓
Assign to teammates	✓	✓	✓
Snooze tickets	✓	✓	✓
Manually create tickets	✓	✓	✓
Merge tickets	✓	✓	✓
Merge customers	✓	✓	✓
Reassign ticket customer	✓	✓	✓
Multiple senders per channel	—	✓	✓
Custom inboxes	—	✓	✓
Business hours	—	✓	✓
Remove branding	—	✓	✓
Suggested responses	—	—	✓
Side conversations	—	—	✓
Channels
Chat	✓	✓	✓
Email	✓	✓	✓
Slack Connect	—	✓	✓
Discord	—	✓	✓
Shopify	—	✓	✓
SMS	$0.02/SMS · $0.04/MMS	$0.02/SMS · $0.04/MMS	$0.02/SMS · $0.04/MMS
WhatsApp	$0.0075/message	$0.0075/message	$0.0075/message
Customer portal	—	—	✓
Customer timeline
View tickets	✓	✓	✓
View session recordings	✓	✓	✓
View articles read	✓	✓	✓
View custom events	—	—	✓
Session recording
Session recording	5k sessions/mo	50k sessions/mo	75k sessions/mo
Developer tools	✓	✓	✓
Network data	—	✓	✓
View live sessions	—	—	✓
Save sessions	—	—	✓
Session storage length	30 days	90 days	180 days
Additional sessions	$0.002/session	$0.002/session	$0.002/session
Bug tracking
View bugs in customer timeline	—	✓	✓
View bugs in session recordings	—	✓	✓
Search
Universal search	✓	✓	✓
Advanced search (multiple data sources)	✓	✓	✓
Data
Export data	✓	✓	✓
Custom events	—	✓	✓
Custom segments	—	✓	✓
Custom fields	—	✓	✓
Reporting
Pre-built dashboards	✓	✓	✓
Ticket reports	✓	✓	✓
Tag reports	—	✓	✓
Help center reports	—	✓	✓
Chatbot reports	—	✓	✓
Session reports	—	✓	✓
Scheduled reports	—	—	✓
Help Center
Create articles	✓	✓	✓
Unlimited levels of category hierarchy	✓	✓	✓
Articles in chat widget	✓	✓	✓
Custom domain	✓	✓	✓
Article feedback	—	✓	✓
Private help centers	—	✓	✓
Unbranded help center	—	✓	✓
Custom article and category visibility	—	—	✓
Chatbots & Automation
Widget customization	—	✓	✓
Widget menu	—	✓	✓
Chatbot workflows	—	—	✓
Rule-based routing	—	—	✓
Workflow automations	—	—	✓
Auto routing	—	—	✓
Zeus	add-on	add-on	add-on
Workforce management
Workforce management	add-on	add-on	add-on
Automatic agent scheduling	—	✓	✓
Real-time agent activity tracking	—	✓	✓
Agent performance reporting	—	✓	✓
Agent schedule views	—	✓	✓
Customizable reassignment logic	—	✓	✓
Time-off requests	—	✓	✓
Broadcast
Direct messages	✓	✓	✓
Broadcast messages	—	✓	✓
Developer tools
Javascript SDK	✓	✓	✓
Mobile SDK	✓	✓	✓
API access	—	✓	✓
Webhooks	—	✓	✓
Increased volume and rate	—	350,000 calls/mo	500,000 calls/mo
Integrations
Slack	✓	✓	✓
Linear	✓	✓	✓
Jira	✓	✓	✓
Hubspot	—	✓	✓
Close	—	✓	✓
Sentry	—	✓	✓
Segment	—	—	✓
Internal dashboard	—	—	✓
Salesforce	—	—	✓
Security & Permissions
2FA	—	—	✓
SSO/SAML	—	—	✓
Support
Email support	✓	✓	✓
Chat support	✓	✓	✓
Dedicated Slack channel	—	✓	✓
SLA	Standard support1-3 business days	Priority support24 hours	Priority support24 hours

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