Feb 4th, 2025

📢 Atlas Broadcast

Atlas — Changelog

AI Support

Help Desk

Back Feb 4th, 2025

📢 Atlas Broadcast

We've just rolled out Broadcast - a powerful tool to send announcements instantly to your preferred group of customers. Here’s what you get with the latest release:

🚀 Multi-channel flexibility – Reach customers where they are, whether it’s Slack, SMS, or email.

🎨 Rich formatting – Add images, GIFs, and styling to make your announcements pop.

⚡ Scheduled delivery – Ensure your updates get sent out as per your convenience, instantly or in the future

📊 Analytics - Analyze campaign effectiveness with real-time data

Let’s get into the details.

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Multi-channel

You can send announcements via Slack, SMS, or email, ensuring every message lands where it matters most. Whether it’s a critical outage update, a new feature launch, or a compliance reminder, Broadcast helps you reach the right people, on the right platform, at the right time.

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How it works

Find

Broadcast in the menu or hit 'G + O'

Click 'Add campaign' and select your channel & audience.
Craft your message, preview it, and schedule or send instantly.

Once you’ve sent out the campaign, you can also use Broadcast to view the campaign analytics.

In customer support, communication is everything. We hope Broadcast makes that a bit easier for you.

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