Jan 21th, 2025

Customizations in chat, search and associations

Atlas — Changelog

AI Support

Help Desk

Back Jan 21th, 2025

We're excited to share some new features we've added to Atlas this week, all designed to make your customer support experience even better.

Here's what's new:

Custom chat launcher
Smarter customer-account mapping
Enhanced search capabilities
New variables in composer

Let’s go through these in detail

Custom chat launcher

You can now upload your own icon for the chat launcher. Whether you prefer square or circular shapes, customize the chat launcher to match your brand perfectly. You can modify it by going to

App Config > Chat > Widget Style

Smarter customer-account mapping

Atlas now automatically associates customers with their accounts based on their email domain. This means less manual work for you and more accurate customer data.

Enhanced search capabilities
New "in last x days" search field: Easily find tickets created within a specific timeframe.
Project Management Ticket search: Use 'ticket.Project Management Ticket' to quickly locate specific project-related issues.

New variables in composer

We've added , , and variables to give you more flexibility in your responses.

These updates are live in your Atlas account now. We'd love to hear your thoughts on these new features. Try them out and let us know how they feel.

Thank you for being a valued Atlas user. See you next week with more updates!

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