Jan 14th, 2025

Advanced reporting features

Atlas — Changelog

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Back Jan 14th, 2025

Advanced reporting features

We've added some powerful feature updates to Atlas's reporting capabilities. Here's what's new:

Flexible Time Intervals

Now you can view data hourly, daily, weekly, monthly, quarterly, or yearly. Spot trends and make decisions with the right time frame.

New Agent Performance Report

Track detailed metrics for each agent: tickets assigned, replied, closed, response times, CSAT, and SLA. Find it under Reports > Ticketing > Agent Performance.

CSAT Survey Tracking

Monitor how many CSAT surveys you're sending daily and understand your feedback collection patterns. Access it via Reports > CSAT.

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